After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to send your goods via our carriers within 1-2 working days; however some items will be forwarded from our suppliers and delivery may take a little longer.
If our carriers attempt delivery but find no one is home to sign for the delivery, our carrier or dispatch department will contact you to request 'authority to leave' your order without a signature. When you complete an Authority to leave form, Machine Head and its carriers are no longer liable for any loss or damage to the parcel.
If you wish to query a delivery, please contact us at firstname.lastname@example.org